Comments on: Hewlett-Packard (HP) Customer Care makes me cry http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/ Me fail English? That's unpossible! Fri, 19 Aug 2011 03:06:26 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: The ongoing HP saga | Swollen Pickles http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/comment-page-1/#comment-11395 The ongoing HP saga | Swollen Pickles Wed, 27 Jun 2007 13:20:25 +0000 http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/#comment-11395 [...] it has now been well over a week since my HP notebook was sent back for further repairs. Thankfully it’s still under warranty. Today I had what could be a minor [...] [...] it has now been well over a week since my HP notebook was sent back for further repairs. Thankfully it’s still under warranty. Today I had what could be a minor [...]

]]> By: swollenpickles http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/comment-page-1/#comment-11113 swollenpickles Mon, 18 Jun 2007 00:49:43 +0000 http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/#comment-11113 John - My old Dell laptop is starting to show it's age a bit but I have to say I've never had any problems with it that weren't my own doing. It still works perfectly besides the USB port, and the only reason that's not working is that I accidentally got the mouse tangle up in some other cables and it got yanked out at the wrong angle. If I can't get this HP sorted I'm considering one of the Dell XPS laptops. They look very solid. Amit - I hope you have more luck with your notebook than I've had with mine! John – My old Dell laptop is starting to show it’s age a bit but I have to say I’ve never had any problems with it that weren’t my own doing. It still works perfectly besides the USB port, and the only reason that’s not working is that I accidentally got the mouse tangle up in some other cables and it got yanked out at the wrong angle. If I can’t get this HP sorted I’m considering one of the Dell XPS laptops. They look very solid.

Amit – I hope you have more luck with your notebook than I’ve had with mine!

]]> By: Amit Batra http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/comment-page-1/#comment-11038 Amit Batra Sat, 16 Jun 2007 07:14:23 +0000 http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/#comment-11038 Even though there is no doubt that the quality of the notebook computers that Hewlett Packard manufactures is reasonably good (though not excellent), as a brand new Hewlett Packard customer I can say with confidence that the entire experience of trying to buy a Hewlett Packard notebook computer was terrible. A pathetic website filled with obsolete and incorrect information, lack of models to choose from and customize, and a completely unresponsive Direct Sales team are some of the obstacles that I had to experience while buying a Hewlett Packard notebook computer. To read the full story, please visit <a href="http://hpindia.blogspot.com/" rel="nofollow">http://hpindia.blogspot.com/</a>. Even though there is no doubt that the quality of the notebook computers that Hewlett Packard manufactures is reasonably good (though not excellent), as a brand new Hewlett Packard customer I can say with confidence that the entire experience of trying to buy a Hewlett Packard notebook computer was terrible.

A pathetic website filled with obsolete and incorrect information, lack of models to choose from and customize, and a completely unresponsive Direct Sales team are some of the obstacles that I had to experience while buying a Hewlett Packard notebook computer.

To read the full story, please visit http://hpindia.blogspot.com/.

]]> By: JohnP@Dell http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/comment-page-1/#comment-10997 JohnP@Dell Fri, 15 Jun 2007 18:46:08 +0000 http://www.swollenpickles.com/2007/06/15/hewlett-packard-hp-customer-care-makes-me-cry/#comment-10997 Hey SP, Sorry to hear about your PC woes. Although my company drops the ball more times than we'd like, Dell *is* listening and working very hard to help customers whenever we can. Please let me know if you ever need any assistance with that five-year-old notebook that you've brought out of retirement. No promises, but we are here to listen. Hey SP,

Sorry to hear about your PC woes. Although my company drops the ball more times than we’d like, Dell *is* listening and working very hard to help customers whenever we can. Please let me know if you ever need any assistance with that five-year-old notebook that you’ve brought out of retirement. No promises, but we are here to listen.

]]>